Sinem In The House
So it works this way, we pay premium price for broadband from AOL so we can get the "best" internet service, so (1) we can NEVER HAVE ANY ISSUES & (2) that at the drop of a pin, if we have any faults, we call their Helpline and they will resolve the issue yesterday. We are supposed to be running at 8mbps but as we live to far from the exchange, at least we run at 1mbps.
Well that was until 4 days ago, when we started running at 0.05mbps, takes 30 minutes to load a page if you are lucky, so I do some diagnostics and find out that it is indeed the broadband connection speed. So I call my FRIENDLY AOL fault line and get put through to this helpfeul chappy in India who reads from a script and does not know his left hand from his right as he has been taught HOW NOT TO THINK for himself.
Well I play the game with him answer all his dumb questions just cause I know there is no other way to speak to someone else in their halo'd 2nd line team.
Well after 4(and 3 hrs spent on hold), days of bouncing me around and AOL doing absolutely nothing, I call them today and they tell me something I already knew, "there seems to be a problem on the line probably being caused at my local exchange and they will get a BT ENGINEER to visit today.
I spend almost £30.00 a month on AOL for a crap service, So I ask myself, why do I remain with AOL & why do I not move to BT or a cheaper service provider that provides a free helpline? Maybe it's misplaced loyalty as I have been with AOL for more than 6years now, maybe I am just to lazy to move, maybe I am just STUPID, maybe, maybe, maybe....
Well whatever the reason, they really are starting to tick me off.
For more information of Alanya, visit: http://www.about-turkey.com/tourism/alanya.htm
Words by Suby and photography by Sinem
P.s. We are still having some serious speed issues with our broadband, so until AOL or BT decide who is to blame, we are still not be able to properly reply of visit blogs. So sorry.
"Ars longa, vita brevis."
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